End-to-end email monitoring

Use Exomonitor end-to-end email monitoring to ensure people receive your emails.

Almost every service sends important emails to its users.

Like any outage email outage can be a loss of business and reputation, so take action immediately before your customers even notice.

Detecting an email outage can be very difficult to monitor because the result is on a third party system and there can be so many causes for the problem and there may not be error messages associated with the failure. This is why ExoMonitor proposes that you use end to end email monitoring wherein you send an email to an address that we provide at google every 4 minutes and exomonitor alerts you if your email does not arrive at the address.

Possible problems stopping your email from working:

  1. Your mail may not get into your queue, if you use a queue for sending emails.
  2. You may have a mail queue that is failing to be processed.
  3. You systems may not have connectivity to your mail service because of a network issue like a firewall.
  4. If you use a 3rd party mail service like sendgrid or mailgun, your credentails may no longer work for a variety of reasons.
  5. Your account at the 3rd party mail service may not be active anymore for a variety of reasons.
  6. The mail service may not be functioning properly for a variety of reasons.
  7. Your emails may not be received by the major mail services because of a misconfigured SPF record or any other reason.

If we sent you an alert, that means that your emails aren't reaching their final destination and that's a problem. You'll need to troubleshoot every step of your email sending process until you can determine what the issue is. The most rare and yet difficult problem to detect involves detecting if there is an outage in a 3rd party service.

Status pages for third party services:

If major email providers are down, your customers won't receive emails.

Investigate your SPF record:

Investigate if your mail server is blacklisted:

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